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FAQ

Product

Are vit vitamins vegan?

The majority of our products are vegan. We do offer a few vitamins like Omega Fish Oil and Collagen Gummies which are not vegan. If a product is vegan, you will see the V symbol under the Supplement Facts section on each product page. You can also shop by vegan vitamins in the navigation section.

Are vit vitamins sugar-free?

The entire line of softgel capsules are sugar-free however our gummy vitamins do contain some sugar.

I'm a vegetarian, which products can I take?

The only products which are not vegetarian friendly are Lipsomal Vitamin C (gelatin shell), Hearts & Minds Omega (fish oil) and the Collagen Gummies (bovine derived collagen).

Which vitamins are Gluten Free?

All of the vit softgels use gluten-free ingredients. There is one ingredient (Yerba Mate) present in our product In The Zone Focus & Concentration which has not been tested for gluten, though typically this ingredient does not contain gluten. All of the vit gummy vitamins are gluten-free, however please note they are processed on shared equipment that may have traces of fish, milk, tree nuts and sulphur dioxide. Liquid Chlorophyll is also gluten-free.

Are vit products non-GMO?

Yes, all vit vitamins and supplements are made with non-GMO ingredients

Do vit gummies melt or stick together?

Our gummies are pectin-based and more resistant to melting and sticking than many other gummy forms. They are also sanded to ensure maximum protection from heat. That said, we cannot control for all conditions and extreme summer heat (inside of delivery trucks for example) can sometimes compromise the form and shape. If you receive a package of melted gummies please contact our customer service team by email at custsvc@vit-health.com

Are vit softgels easier to swallow than regular pills?

Yes, softgels are generally easier to swallow since they have a smooth polished shell which becomes slippery in contact with water. Most of our vit softgels also have a subtle aroma and flavor, like vanilla, orange, or peppermint.

Are vit softgels easier to swallow than regular pills?

Yes, softgels are generally easier to swallow since they have a smooth polished shell which becomes slippery in contact with water. Most of our vit softgels also have a subtle aroma and flavor, like vanilla, orange, or peppermint.

Where are your products made?

All of the vit products are proudly manufactured in the USA in a GMP (that stands for Good Manufacturing Practices) certified facility. To meet our rigorous standards of quality, we source ingredients worldwide, however. Our aim is to deliver products that we can be confident sharing with our customers while still playing a small part in US jobs and the economy.

Why does my vitamin look different from previous purchases?

Because we make our products in small, fresh batches, we also order fresh raw ingredients. Those ingredients can vary in color depending on the size of the batch they were produced in. We also use natural coloring (not artificial) for all of our products which can lead to slight color variations from one batch to another. We try to make our vitamins as vibrant as possible without compromising on our commitment to non-artificial coloring agents.

How quickly will the products begin working?

All of our products will begin delivering their intended nutrients right away. What we, as humans, notice or not depends on a number of factors and can be highly variable based on our individual bodies. Generally, most people will notice effects or results from certain products like melatonin, natural caffeine or certain B vitamins more quickly. Other products like biotin, collagen, omegas just to name a few require longer cycles of usage to see benefits and depending on your age, diet, overall health and body chemistry, you may or may not see pronounced effects. That doesn't mean they aren't working however.

How often should I take vit?

Many of our products are intended to be taken once daily. We've designed our softgels so that only one capsule is needed per dose. With our gummies, we recommend 2 gummies per dose. Some products can be taken more often or as needed as well. Melatonin is a good example. It often works quickly and can be taken before bed on some nights but not necessarily on others. Our energy and stress/calming vitamins are another good example of products that can be taken more or less frequently depending on your individual objectives. *Please note that In The Zone contains 60 mg caffeine and Snooze Fest and Melatonin gummies contain 3mg and 5mg melatonin, so we recommend only taking one dose per day and being mindful about the time of day you take them (In The Zone during the morning or daytime, Snooze Fest or Melatonin Gummies 20 minutes before bed). Refer to the individual product's suggested use instructions to learn more.

Orders

Where do I go to find shipping information?

All you need to do is go to your account page and you will be able to access your shipping info. We also email you with shipping information when the product goes out. If you are still having trouble finding it, please feel free to reach out to us via the chat box on our site, or by sending us an email at custsvc@vit-health.com.

I accidentally input the wrong shipping address! What should I do?

Just contact us at custsvc@vit-health.com with the correct address and we'll get it fixed right away.

How can I track my order?

Once your order has shipped, you should receive tracking information by email to the email address associated with your order. If you haven't received your tracking information and it has been over 2 business days, please contact us at custsvc@vit-health.com.

How do I start a subscription?

Navigate to the product page for the item that you would like to subscribe to. Click on "Subscribe & Save" and choose your delivery frequency before adding the item to your cart. Piece of cake!

Why isn't my promotional code working at checkout?

Many of our codes are single-use or for first-time customers only. If that’s not the case, and your code is valid yet giving you trouble, please contact us and we will gladly help you.

Can I order outside the United States?

Yes, however please contact our customer service team by email at custsvc@vit-health.com and they can place the order for you.

Shipping

How soon will my order ship?

We aim to fulfill most orders within 24-48 hours from receiving them. We do not ship on weekends however so orders placed Friday or Saturday will ship Monday.

Do you ship to PO boxes?

Yes, we do ship to PO boxes.

How long will it take to receive my order?

You should receive your order in 3-5 business days once it has shipped. For most orders, we use USPS shipping. However, due to the effects of the pandemic on global logistics, there may be delays with transit times.

What shipping carriers do you use?

We use USPS for most domestic orders.

What is the cost of shipping?

Standard shipping varies between $3-$6 depending on the weight of the shipment. Any order with a subtotal (not including tax) over $25 qualifies for free shipping. Subscription orders always ship free.

How can I track my order?

Once your order has shipped, you should receive tracking information by email to the email address associated with your order. If you haven't received your tracking information and it has been over 2 business days, please contact us at custsvc@vit-health.com.

What if I never received my order the carrier marked it as delivered?

If you've double checked your mail delivery area and home and your order is still missing, contact us at custsvc@vit-health.com and we'll get the issue resolved as quickly as possible.

What if I never received my order the carrier marked it as delivered?

If you've double checked your mail delivery area and home and your order is still missing, contact us at custsvc@vit-health.com and we'll get the issue resolved as quickly as possible.

I accidentally input the wrong shipping address! What should I do?

Just contact us at custsvc@vit-health.com with the correct address and we'll get it fixed right away.

Returns

What is your refund policy?

We hope you'll love our products, but in case you don't, we offer a 60-day money-back guarantee, no questions asked. Please reach out to us at custsvc@vit-health.com with your Order ID within 60 days of receiving your order to begin the returns process. Once initiated, the refund amount will be credited to the original payment method in 7 - 10 business days.

General / Other

I love the vit brand and want to help promote it to my audience? How do I get started?

We always love to see content from our passionate customers. You can tag us on social media @vithealth (@vit.health for Instagram). If you have more than 1,000 followers, you can apply to join our ambassador community where you can get free gifts and earn commissions on referral sales. If you have more than 50,000 followers, please reach out to us through DM or via our Contact Us Page.

Do you have a wholesale program?

We're always interested in great distributor partnerships and are currently building our wholesale program. Fill in your info here and we'll be in touch within 3-5 business days.

Still need help?

No problem! We're here to help. Send us an email for assistance.